Post

Who delivers my order?

All orders are processed via MyParcel and delivered by PostNL.

When will my order be dispatched?

We do our best to dispatch orders placed on working days before 15:00 on the same day. Orders placed on Fridays after 15:00 and at the weekend are usually processed on Mondays. PediFris® is not responsible for any delays on the part of the carrier.

Can I have my order delivered to a different address?

Yes, you can enter a different delivery address during the ordering process.

Can I track my parcel?

A track & trace code is generated for every consignment as soon as it is handed over to the PostNL distribution centre. This allows you to track your parcel.

Please note: The track & trace code for letterbox parcels is not always accurate. This is because, in some regions, postmen do not have a barcode scanner, and the delivery information is automatically adjusted in such cases. As a result, your parcel may be shown as ‘delivered’ in the portal even though it has not yet been delivered.

This usually happens when there are delays due to high volumes; in such cases, we ask you to allow a further 1 to 2 working days. At the weekend (Saturday/Sunday), you can expect parcels to be processed more slowly (though deliveries do take place on Saturdays), so you should factor these days into the estimated delivery time.

Would you like to track your parcel accurately? If so, please select ‘parcel post with Track & Trace’ as your delivery method (rather than ‘letterbox parcel’ or ‘free delivery’).

Carrier contact details

For enquiries regarding delivery, please contact PostNL: Service & contact: PostNL

For enquiries regarding orders placed with BOL.com, please call: 030 310 4999

For enquiries about our products, please visit our website: Pedifris.nl