We encourage you to first report complaints to us by emailing info@pedifris.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere then you are free to file your complaint through the European Union platform.”
In the case of letterbox packaging:
A mailman does not have a barcode scanner. Therefore, Track & Trace codes are updated automatically and your package may already be marked as delivered when it hasn’t been.
Want to know where your package is? Then contact MyParcel, they can often tell you in detail how the route is or has been of your package
It may also happen that your package has been delivered to neighbors so also ask around in your neighborhood
In this case, take a picture of the damaged products (including invoice).
Describe the damage in as much detail as possible and mail it with the order number to PediFris® using the form on this page.
In most cases, we will contact you within 24 hours to see what we can do to solve your problem.
In this case, take a picture of the products ordered (including invoice).
Please describe the complaint in as much detail as possible and send it to PediFris® using the form on this page.
Do not forget to include your order number this will speed up the handling process. In most cases, on business days, we will contact you within 24 hours to see what we can do to solve your problem.
We encourage you to first report complaints to us by emailing info@pedifris.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur.
As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform.
This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere then you are free to file your complaint through the European Union platform.”
